Why are some people so rude to call-centre staff?

Why are some people so rude to call-centre staffI’m sitting here with steam coming out of my ears wondering why some people are so rude when they are at the other end of a telephone when they just wouldn’t’ have the nerve to be that way in a face to face situation?

Years ago Barbara and I owned several High Street travel agencies and for the most part people were always pleasant and courteous in their dealings with you.

Now, because of the nature of travel being sold over the web and over the telephone, Nile Cruises 4u operates from offices and deals exclusively over the telephone and over the web.

Sadly that just seems to bring out the worst of some people and over the last couple of days I must have had about 4 people just put the telephone down on me when they couldnt’ get either the price or the date that they wanted.

You cannot imagine how frustrating it is to have that done to you and I wonder if it’s a sympton of our society?  I have to say that most people we deal with are great.  Courteous and patient.  But there are a growing number of people who, because they are at the end of a telephone, feel that they can be as rude as they like.

Let’s hope the rest of the day is a bit better now that I’ve let off steam.

“The Mistress Of Nothing” by Kate Pullinger

I read in last sunday’s Observer about Kate Pullinger’s latest novel which is set in 1860’s Egypt and based on the the life of writer Lucie Duff Gordon.

The article mentions that Kate was interviewed online by Sarah Hymas the poet.  If you visit Sarah’s excellent website you will be able to hear a reading by Kate Pullinger from her novel which is accompanied by a slideshow created by Sarah called “Night Views Over The Nile”.

Continue reading ““The Mistress Of Nothing” by Kate Pullinger”

Nope, not the sands of Egypt…it’s Formby

Barbara on the sand dunesNope, not the sands of Egypt…it’s Formby.

Although Barbara would have preferred to be posing for this photograph in sunny Egypt in fact it was taken using my new iPhone on the sand dunes at Formby beach, home of the famous red squirrel reserve.

Not quite so warm and sunny today but then again warm and sunny in this country is not much good for business.  So bring on the rain and wind!!