Having inadvertently run up an enormous iPhone bill in Spain last week 02’s Customer Care Department were so helpful I have nothing but praise for the them.

I travelled to Majorca last week for 2 days and used my iPhone to access the web without realising the enormous costs I was racking up.  The default setting on my iPhone meant that I was accessing the local provider and as such I was using a facility that was costing me a fortune.

You can imagine my horror when I received the bill this morning for £444 instead of my usual monthly fee of £44.

I nearly had a heart attack.  However when I telephoned 02’s Customer Care Department I have to say I couldnt’ have found them more helpful.  The guy I spoke to was helpful, sympathetic and explained what had hapenned and how I could avoid the same probelm when next abroad, (which is next week when I travel to Egypt on business).

Not only that but he checked that this was not something I normally did and that it was a mistake on my behalf and then credited the £400 overspend back onto my account bringing it back to my normal monthly fee of £44.

What a star!! And what great Customer Care.

I highly recommend the iPhone and cant’ imagine life without it but I also highly recommend O2 as a service provider.  They couldn’t have been nicer and more helpful.

This entry was posted on Friday, November 13th, 2009 at 1:32 pm and is filed under Nile Cruise. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.